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Acceptable Use
Anti-Spam Policy
Employment
Legal Notices
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Paradox Web Hosting Acceptable Use Policy

The following word is used in context of the Acceptable Use Policy can be ammended at any time without notice, and is defined as follows:

"PWH" - Paradox Web Hosting (a division of The Paradox Consulting Group, Inc.)

The Paradox Web Hosting Acceptable Use Policy has been created with the following goals in mind:

  • Ensure security, reliability and privacy of PWH's servers and network.
  • Maintain the image and reputation of PWH as a responsible provider
  • Avoid situations that may cause PWH to incur civil liability
  • Preserve the privacy and security of individual users

The Acceptable Use Policy below defines the actions which PWH considers to be abusive, and thus, strictly prohibited. The examples named in this list are non-exclusive, and are provided solely for guidance to PWH customers. If you are unsure whether any contemplated use or action is permitted, please send mail to abuse@paradoxwebhosting.com and we will assist you.

General Conduct

  • Customers are prohibited from transmitting on or through any of PWH's services, any material that is, in PWH's sole discretion, unlawful, obscene, threatening, abusive, libelous, or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, provincial, national or international law.
  • PWH services may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of Canada or provincial regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. PWH reserves the right to remove such illegal material from its servers.
  • The customer is responsible for keeping his billing data with PWH up-to-date and accurate. Furnishing false data on the signup form, contract, or online application, including fraudulent use of credit card numbers, is grounds for immediate termination, and may subject the offender to civil or criminal liability.

System and Network Security

  • Customers may not attempt to circumvent user authentication or security of any host, network, or account ("cracking"). This includes, but is not limited to, accessing data not intended for the Customer, logging into a server or account the Customer is not expressly authorized to access, or probing the security of other networks (such as running a port scan or similar tool).
  • Customers may not attempt to interfere with service to any user, host, or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.
  • Users who violate systems or network security may incur criminal or civil liability. PWH will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Email

  • Harassment, whether through language, frequency, or size of messages, is prohibited.
  • Customers may not send email to any person who does not wish to receive it. If a recipient asks to stop receiving email, the customer must not send that person any further email.
  • Customers are explicitly prohibited from sending unsolicited bulk mail messages ("junk mail" or "spam"). This includes, but is not limited to, bulk-mailing of commercial advertising, informational announcements, and political tracts. Such material may only be sent to those who have explicitly requested it.
  • Customers may not forward or otherwise propagate chain letters, whether or not the recipient wishes to receive such mailings.
  • Malicious email, including but not limited to "mailbombing" (flooding a user or site with very large or numerous pieces of email), is prohibited.
  • Forging of header information is not permitted.
  • PWH accounts or services may not be used to collect replies to messages sent from another Internet Service Provider, where those messages violate this Acceptable Use Policy or the Acceptable Use Policy of that other provider.

Questions about this policy should be sent via e-mail to abuse@paradoxwebhosting.com. Reports of activity in violation of this policy may be sent in e-mail to abuse@paradoxwebhosting.com.


"Just over a year ago we decided to trust Paradox Web Hosting with one of our most important communications tools – email and one of our biggest marketing tools – our website.

To date we have not had one customer complain that they could not reach us by email or via our website. When there have been problems they have been resolved usually within 1 hour.

In closing, I know you guys offer a very valuable set of services and I look forward to what else you have planned for the future."

Tyler Dawson, President
DOMINION Sales & Marketing

Vancouver Datacenter fiber connections provided by Shaw Fiberlink/BigPipe, and Telus Advanced Communications

Paradox Web Hosting is a division of The Paradox Consulting Group, Inc.
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